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Things to Consider for a Medium Business Phone System

If you are setting up a business phone system for a small or medium-sized business (SMB) with 15 to 250 users, the following sections should be supported by your business system provider:

Remote Workers / Home Workers

If you’re working away from the office or from home and have access to your company network, you can connect an IP phone (either soft or hardware) to your company’s phone system and act exactly as if you were in the office. office. Also, by using a VPN setup, you can interact with all your data and files as if you were still in the office at your desk.

Line rental and call costs

Long-term cost is always an important factor when setting up a phone system for a small business. Ideally, you want a business phone provider that keeps your rental rate as cheap as possible while maintaining quality. The same goes for using the line, as the last thing you want to do is burden your business with expensive connectivity. Be sure to find out what the line of business phone system providers can handle and if it covers all of your current needs and any future telecommunications developments you may have planned.

business mobile phones

Mobile communications play a vital role in today’s business world. As a result, they are an essential part of a business phone system. Make sure you choose a company that can offer a good variety of mobile phones and networks.

business broadband

Download speed and allowance are the two main factors to consider when choosing an internet package for your business. Unless your business barely uses the Internet, an unlimited download package is almost always the best option. The average internet speed in the UK is 4MB, so any package that can offer a positive speed of 4MB is a good option.

Mobility (FMC – Fixed Mobile Convergence)

FMC allows the user to make calls from a mobile phone over their company Wi-Fi network or GSM network when leaving the office or other Wi-Fi networks (home or main public areas).

You can also call the office FOC and dial from one of your company’s standard phone lines at landline rates instead of mobile phone contact rates. The savings from dual-mode phones (smart devices like PDAs) are very clear to all businesses that pay for more than a few handsets.

Multi-site rentals

If you are a business that operates from more than one office, there are many benefits to networking your phone system so that it works as one system.

The main benefits would be:

  • Phone calls between FOC sites
  • Shared or Centralized Operators
  • It provides staff in different locations with centralized and shared functionality such as extension status, call transfer, call forwarding and call return, all of which work seamlessly even if they are in different locations.
  • The creation of hunting groups in different locations.
  • Wireless DECT roaming between sites

Voice over IP (VOIP)

This is a technology that converts traditional speech into data packets so that you can send the call over your LAN if you are in the office or over any form of IP connection, such as business WAN or ADSL.

When the IP call reaches its destination, the call converts back to traditional voice.

The main benefits of VOIP are:

  • Running voice and data over a network and CAT5 connector in the office, saving additional resources required to run a data network and a voice network.
  • Phone system connection using IP connections, such as a corporate WAN or IP/VPN.
  • It allows a home worker to remain in full contact with the office while working from another location using a standard ADSL connection.
  • Allows the connection of your mobile phone to the telephone system via Wi-Fi IP Connection.

Voice recording

The ability to record phone conversations for later playback and analysis can be great for training, troubleshooting, and customer service. This covers end-of-call recording for incoming, outgoing, and conference calls.

Conversations are recorded on a storage medium, often a hard drive on a local PC or network device. Key features would include a quick search function to track down recordings for playback. Call recording gives users peace of mind. The information recorded is valuable and can be used for training purposes as well as in resolving false claim disputes. Not all users need complete and sophisticated call recording systems. There is a case for more cost-effective systems that archive calls for a set period of time.

If you’re accessing your messages through a standard phone, you can listen to your voicemail normally, listen to your emails via text-to-speech, and forward faxes to any nearby fax machines. The way it works is that we provide a server and software that is connected to your LAN and fully integrated with your Exchange server. The messages are still stored on the voicemail server and are played on demand.

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